NeoNova

We Make Getting to the Cloud Easy

MySupport

On-Demand Remote Support

MySupport is a free add-on tool that enhances the superior support subscribers get with NovaSupport.  Your customers can get help using nothing more than their usual browser.  ISPs who don’t have NovaSupport, can also receive  access to MySupport for their own help desks.

Simple and Effective

The easiest way to connect to your customers.

Supporting customers can be a frustrating process without the right tools. MySupport lets you easily connect to your customers. You see what they see, and can take control to fix their issues. It is flexible too: customers can connect via your web site, or by running a standalone application. Remote support, coupled with remote access and presentation functionality allows you to support, connect and share as effectively as possible.

Advanced Support Tools

File transfer, chat, persistent connections, and diagnostics included.  We know how important it is to support your customer’s quickly. Chat directly to your customers, transfer and mirror files between computers, monitor vital system metrics, identify and terminate virus and spam processes and remotely execute commands. Our NovaSupport agents can remotely reboot and reconnect to the target machine when required.

Secure and Safe

Comprehensive encryption ensures your customer’s security.

Every session is always secure from start to finish, including chat, mouse and key input, screen transfers and file transfers. The default 448-bit symmetric key encryption provides a significant security leap over traditional 128-bit or 256-bit encryption.

Truly Cross Platform

Support customers and technicians running all major operating systems and browsers.  MySupport supports all major platforms, including Windows, Mac OS and Linux. Your customers can initiate sessions from within their browser, or by downloading a small standalone application. Technician support includes Windows, Mac OS and Linux.

Looking to contact Support? Try our Contact page or fill out our Contact Form.  We’re always happy to help.