How can a rural service provider stand out from the crowd of national competitors? What does it mean to be truly protected from hackers and cyber threats? How can a small-town provider keep up with growing demands from customers as new technology permeates their community? To explore these and other questions, NeoNova created an industry survey and then held an exclusive small group discussion workshop at the 2019 NTCA Technology and Business Conference.

Additionally, we sent a survey in advance of the workshop. This paper describes how we collected survey data and conducted the event, and then details the lessons learned and recommendations based on the results.

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Some highlights from the survey and event: