Former Nex-Tech customers now to receive help desk and additional services from North Carolina technology company recognized for outstanding customer service
For Immediate Release
RALEIGH, N.C. and HAYS, Kan. (Feb. 14, 2017) – NeoNova (an NRTC company) and Nex-Tech today announced that NeoNova has acquired the service contracts for Nex-Tech’s enterprise help desk customers. Effective immediately, NeoNova will assume responsibility for providing these customers with help desk services as well as additional services depending on individual agreements.
NeoNova CEO Jason McGinnis said he is confident the migration will be a positive one for customers. “Our project management team will work with each new affiliate to plan and implement a smooth transition,” added McGinnis. “We’ve performed hundreds of migration projects. Our proven processes and tools, along with our PMP-certified project managers and experienced operations team, will minimize the impact to both our new affiliates as well as their customers.”
Jimmy Todd, Nex-Tech’s CEO, echoed the sentiment. “We conducted a thorough search and vetting process to find the best company to transition these service contracts,” said Todd. “NeoNova was the right choice, and we’re confident in their ability to continue providing the same excellent level of service that our customers have come to expect.”
NeoNova has been serving the rural telecommunications industry since the 1990s. With the addition of these new customers, NeoNova’s 142 employees across the country will provide help desk, networking, and revenue-building services to 230 companies. Financial terms were not disclosed.
NeoNova, an NRTC company, helps rural service providers grow by delivering a wide array of subscriber, network management, and professional services leveraged by a powerful service delivery platform and backed by the industry’s top professionals. Today, NeoNova serves over 200 affiliates, helping them provide exceptional service to nearly one million subscribers. NeoNova’s parent company, NRTC, is a not-for-profit cooperative that provides technology solutions to more than 1,500 electric and telecom members in 48 states to help them bring all the advantages of today’s evolving technology to rural America. Visit www.neonova.net, Facebook, LinkedIn, or Google+, and follow @NeoNova_NNS.
Nex-Tech connects thousands of people and businesses through a robust broadband network and cutting-edge technology. Nex-Tech’s powerful fiber-to-the-premise technology delivers the highest quality Internet, with speeds up to 1 Gig, Digital TV, home security, and local and long distance phone service. Nex-Tech also provides an array of enterprise IT solutions including cloud services, Hosted PBX, network security, physical security and surveillance, a 24-hour network operations center, managed services and assistance with CALEA regulations to business clients nationwide. Nex-Tech focuses on providing the best technology and support with the best people. With stores in more than 20 locations and a full-service help desk and 24-hour Network Operations Center, Nex-Tech customers are ensured unsurpassed technology and support. Headquartered in Lenora, Kansas, Nex-Tech has been delivering exceptional service for over 60 years.
Robert Buchko: NeoNova Network Services: 919.628.4232 or email@example.com
Noah Garrett: NGC on behalf of NeoNova: 252.423.1277 or firstname.lastname@example.org
Dustin Schlaefli: Nex-Tech: 785.625.7070 or email@example.com
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