How can we diversify services to create market resilience, reduce churn, and increase revenue? What innovative methods can we use to add to the value we provide to customers? To explore these and other questions, NeoNova conducted an industry survey and hosted a small-group discussion workshop at the 2019 NTCA Technology & Business Conference.

In this podcast, Jason reviews the lessons learned from the survey and the discussions at the event, along with recommendations based on the results.