MARKETING SERVICES

Enhance Your Capabilities. Grow Your Business.

No matter where you are in your marketing lifecycle and no matter how big (or small) your marketing team is, we have services designed to complement your current efforts to whatever extent needed.

In a very real way, we are tied to our customers’ success. In fact, our #1 core value is that “Our customers are our reason for being”, and we take that commitment very seriously. We have a strong incentive to help you grow however we can, and our Marketing Services reflect that.

Marketing Services

Marketing Services

Core Marketing Support

To help ensure your success, NeoNova provides a baseline set of Marketing Services for all premium customers. These core services include:

Marketing Collateral

Access to rebrandable ads and materials – add your logo, name, and text into professionally written and designed marketing collateral.

Educational Content

Reduce support calls and increase CSAT with educational materials, including whiteboard explainer videos and brandable printable PDFs.

Email Marketing Software

To ensure your message reaches its intended audience, we provide a professional email marketing platform. Get access to professionally designed email templates, robust analytics, A/B subject-line testing, and more. Plus, you’ll receive training for all staff, led by your NeoNova Customer Advocate.

Social Media Support

Supplement your social media presence and ensure your feeds are up-to-date with regular social media content (including educational blogs).

 

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Marketing Services

Next Gen Telecom Employee Training

CSRs often have the most interaction with your customers; in a very real way, they are the face of your company. We’ve partnered with Cronin to help your CSRs:

  • Learn to better service customers and how to upsell services
  • Recognize customer needs as opportunities, identify the appropriate solution, and convey the value to customers
  • Understand the latest technologies and how they impact customers

One of the Cronin trainers will do a full-day, onsite training customized to your specific needs and situation and focused on four major areas:

  • Industry update
  • Review of the latest technologies and how they impact the bandwidth needs of your customers
  • How to exceed expectations when providing service to customers
  • Upselling and cross-selling by recognizing needs and conveying value
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Marketing Services

Video Production

Research shows that video is, hands down, the most engaging medium. Take advantage of its power to convey your commitment to your community and the value your services provide.

  • Extremely professional video production
  • Live video or animation
  • For live video, team travels to site so video has highly local feel
  • Add-on options available to enhance base video package:
    • Onsite drone footage
    • 4K
    • Slo-mo
    • Multiple camera angles
  • Includes assistance with video concept, scripting, storyboarding, and location scouting
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Marketing Services

Brand & Messaging Consulting

Gain access to a team of exceptional marketing professionals. Specifically designed for launching new services or branding efforts, this service may include Audience definition, Core messaging and value propositions, Web content creation, Graphic design, Logo design, and Social media planning and execution. It’s like adding a “Jack of All Trades, Master of All” to your marketing team for your launch project!

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Marketing Services

Marketing & PR Consulting

Expand your team’s capabilities as a flexible team of professionals works with you to assist with marketing and PR to help your businesses grow. Services include (but are not limited to) Message crafting, Website content maintenance, Graphic design, Custom collateral development, and Social media planning and execution.

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Marketing Services

Website Development

Build or renew your website with a proven, streamlined design and development process conducted by a highly experienced team. You’ll gain access to a variety of options to enhance your website’s capabilities, including maps, forms, contests, embedded videos, embedded social media feeds, live chat integration, and much more. You can even add a bandwidth needs calculator to help customers choose the right plan for their lifestyle.

This low cost solution is designed for budget-conscious Affiliates with options available to expand the core site templates if desired. Affordable monthly maintenance includes hosting, security patches, and reasonable content updates.

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Other Solutions

Leverage our expert personnel and cutting-edge products and services so your team can focus on taking care of your customers and growing your business.