NETWORK SERVICES

We’ll Help Keep Your Customers Connected

Whether you’re looking to deploy complex and innovative network architecture without having to staff a team to manage the devices and protocols that make up this infrastructure or you’re trying to figure out the best way to get started with cybersecurity to protect your critical customer data, NeoNova’s expert staff and comprehensive services can help you achieve your goals.

Network Services

Network Services

Network Device Management

Take advantage of NeoNova’s expert networking engineers and tools to maintain and enhance the most critical aspects of your network operations with our NovaCare worry-free device management solution.

Let our team of experienced engineers take care of the setup, maintenance, management, problem resolution, and operation of select components of your network infrastructure. With NovaCare, you can proactively maintain a high level of network uptime in a cost-efficient way.

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Network Services

NOC Monitoring

We believe that quiet networks make for happy customers. NeoNova’s NOC services, powered by API Digital, take the burden of day-to-day network monitoring off your staff.

Using a unique Watch, Response, and Resolve workflow coupled with the ability to work with virtually any network monitoring tool, our NOC engineers review and validate network events before taking the appropriate actions to resolve them, minimizing the impact to your staff and your customers. Plus, by taking advantage of our internal escalation path — including tier 1 through 3 support and even advanced engineering services — you can reduce escalations to your team.

The result? Our 24x7x365 staffed NOC will keep you fully aware of the state of your network, maintain its integrity and stability, and free your engineers to focus on their primary responsibilities: growing and strengthening your network.

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Network Services

DDoS Mitigation

NeoNova’s DDoS Mitigation service is far more than just a software program. We have live network technicians monitoring for attacks 24×7, so we can make better decisions, react faster, and minimize the impact to your customers.

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Network Services

Advanced Engineering Support

Your engineers are very capable and know your network inside and out. But when large projects get out of hand or disaster strikes, even the best engineering teams sometimes need help. With Advanced Engineering Support, you retain NeoNova’s highly qualified and experienced engineering team to provide on-demand support so you’re never caught unprepared.

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Network Services

NovaSecure Cybersecurity Suite

Your customers put their faith in your products and services, but are you confident that their information and data is safe and secure? We’ve partnered with several of the top vendors in the industry to bring you a robust, affordable Cybersecurity Suite, designed to help you build a solid cybersecurity foundation and maintain that security in the face of constantly-evolving threats.

With our NovaSecure Cybersecurity Suite, we’ll assess your current security before helping you implement a solid cybersecurity foundation. With NovaSecure, you can create robust security and privacy policies, protect your website, stay on top of network vulnerabilities, and train your employees to recognize and avoid social engineering attacks.

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Network Services

Modem Management

Increase customer satisfaction and lower support costs with our TR-069 compatible ACS platform.

Reduced Truck Rolls and Increased First Call Resolution

By gaining visibility into customer provided equipment, agents are able to better diagnose and resolve issues quickly without a technician visit.

Remote Access

Remotely access the modem’s account settings, configuration properties, troubleshooting features and “change out” requests. And you can quickly provision modems by selecting the service tier presets you define.

Simple Cost Effective Support

Login from any Internet-connected device to access information and settings for the modems on your network, cutting out equipment management while saving time.

Cloud Based ACS Hosting

No on-premise equipment for your organization to worry about, saving you money and reducing risk.

 

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Network Services

IP Address Management

Take advantage of NeoNova’s fully configured and supported onsite server(s) for the following services:

Full DDI Support

  • DHCP (Plain old DHCP, DHCP Option 82 – additional security, Mac Based)
  • DNS
  • IP Address Management (IPAM)

Full RADIUS support

  • Authentication, Authorization, and Accounting (AAA)

Branded Local Speed Test

  • Basic and full featured
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Network Services

CALEA Compliance

The Communications Assistance for Law Enforcement Act (CALEA) enhances the ability of law enforcement and intelligence agencies to conduct electronic surveillance by requiring that telecommunications carriers and manufacturers of telecommunications equipment modify and design their equipment, facilities, and services to ensure that they have built-in surveillance capabilities, allowing federal agencies to monitor all telephone, broadband internet, and VoIP traffic in real-time. Since CALEA was first passed in 1994, it has been greatly expanded to include all VoIP and broadband internet traffic. From 2004 to 2007 there was a 62 percent growth in the number of wiretaps performed under CALEA – and more than 3,000 percent growth in interception of internet data such as email.

NeoNova offers affordable assistance to comply with CALEA. Most broadband providers use Trusted Third Party (TTP) operations to offset the high equipment costs required to meet the CALEA mandate. NeoNova has the tools and expertise to manage and carry out TTP responsibilities. After viewing our costs, we are sure you will consider us as a reasonably-priced solution to the CALEA mandate.

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Other Solutions

Leverage our expert personnel and cutting-edge products and services so your team can focus on taking care of your customers and growing your business.