PARTNERSHIP SERVICES

We Go Above and Beyond For You

When we say that your success is our success, that’s not just lip service. Our experienced staff is here to assist you with services that enhance and often go beyond the deliverables you’ve contracted, including streamlined implementations, professional marketing services, and your own dedicated Customer Advocate to act as your “feet on the ground” here at NeoNova’s home office.

Partnership Services

Partnership Services

Premium Affiliate Support

Premium Affiliate Support is your direct connection to the people who can “get it done” for you here at NeoNova.

Dedicated Customer Advocate

Your CA will drive your issues to resolution and keep you informed about the most important information.

Proactive Communication and Reports

You’ll always know where you stand with your NeoNova products and services. Plus, timely product and service updates mean you’ll always learn about the new, business-enhancing things we can do for you.

Ongoing Training

We want to make sure you get the most use out of your NeoNova-provided tools.

Real-time Ticket Monitoring

You’ll always know the current status of your submissions and can easily communicate with the folks assigned to work them.

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Partnership Services

Implementation & Project Management

NeoNova’s team of certified project managers and network operations engineers have migrated hundreds of rural broadband providers and nearly one million subscriber accounts to NeoNova’s services. We’ll work with you to understand your specific circumstances and challenges, and then develop a detailed project plan tailored to your needs. Our proven, reliable processes and tools ensure a smooth and efficient transition that will minimize disruptions for your customers and get you up and running faster.

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Partnership Services

Product Development

Our Product Development team is constantly exploring new ways for you to expand your business and become more efficient. Its core focus is continuous research into industry issues and potential solutions to challenges being faced by rural broadband companies. The end result is new product and service recommendations to diversify your revenue and help you save on your current operations.

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Partnership Services

Marketing Support

As a NeoNova affiliate, you’ll receive professional marketing support services to help you quickly and successfully bring your new NeoNova products and services to market. Plus, through our partnership with Cornerstone Group, you’ll receive access to a library of hundreds of turnkey marketing campaigns and collateral to connect with your customers during any event or season. And what’s more, your NeoNova services include SendGrid, a professional email marketing tool that allows you to communicate directly with customers and evaluate the effectiveness of your campaigns so you get the most ROI out of your marketing efforts.

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Other Solutions

Leverage our expert personnel and cutting-edge products and services so your team can focus on taking care of your customers and growing your business.