In 2001, rural North Carolina provider Randolph Communications knew that managing their own subscriber services would be difficult and taxing on their staff, but they were hesitant to outsource services as they’d had bad experiences with previous partners. When former general manager, Frankie Cagle, looked into working with NeoNova, he saw a promising future in NeoNova’s hands-on, affiliate-focused approach.
Randolph would come to partner with NeoNova and use many subscriber services such as the App Portal, NovaSubscriber, rebrandable email and more. “The way we used to do it with previous companies was a nightmare,” Frankie says, “NeoNova was able to transform that to where my employees can go in and manage everything with very little trouble.”
More efficient customer tracking and account administration. Cost reduction through excellent customer support. Simplicity in managing subscriber services and additional revenue growth opportunities through value add services. “We were just having a bad time doing a good job servicing our customers and NeoNova brought a solution together for us. Through them we were able to eliminate second truck rolls. It’s really helped us a lot in cutting our costs.”