Solutions Provided

NeoNova provided 24×7 help desk support, IP management and authentication, scalable email service with features customers requested, and more.

The Challenge

In 2008, local rural telco, Wilkes Communications, found that, as their business began to grow and expand, the infrastructure they had to manage the internal services would not be able to keep up.

The Solutions

NeoNova stepped in to assist Wilkes Communications with several services, including help desk, IP management and authentication, email service, and more. Nearly a decade later, Wilkes and NeoNova’s relationship is still going strong, supporting over 14,000 subscribers and growing.

The Results

As NeoNova took over and managed the infrastructure for their IP space and email services, the Wilkes team could focus more on growing their customer base and continuing the same excellent level of service they had become known for.

Wilkes Resized Success Stories
About Our Client

About Wilkes Communications

Wilkes Communications is a provider of internet, telephone, television, and security systems for 14,000 subscribers in Wilkes County, Barnardsville, Saluda, and Fair Bluff, NC.

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